Virginia Heyburn is joined by Fabio Biasella, Director of Strategic Services at Engage fi to discuss the top trends banks and credit unions should be prioritizing in 2025. As we look ahead to a new year, the industry continues to evolve quickly, bringing both challenges and opportunities. From modernizing operations and embracing artificial intelligence to engaging the next generation of customers and navigating open banking, they dive into key areas that demand attention. 

Virginia Heyburn is joined by Duncan Taylor, SVP, Chief Operating Officer at the Washington Bankers Association to explore Gen Z’s role in shaping the future of the banking industry. They discuss what financial institutions are prioritizing when hiring Gen Z, tackle common misconceptions this generation has about working in banking, and examine whether traditional recruitment models are equipped to attract the talent of tomorrow. 

Many FIs struggle with sunsetting communications systems and outdated technology, causing a disconnect across all channels. Integrating communication platforms will enable FIs to streamline processes among employees, customers/members, and partners and create a second-to-none customer experience. Engage FI's Stacey McClure addresses the pain points FIs face in this arena and explains why NOW is the time to act and transform.